Return & Refund Policy

Returns

Because all of our products are made to order specifically for each customer, we do not accept returns or exchanges for reasons such as:

• Ordering the wrong size, color, or product variant

• Change of mind

• Buyer’s remorse

• Incorrect shipping address provided by the customer

Please review your order carefully before completing your purchase.

Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, misprinted, or if you receive the wrong item, please contact us within 30 days of receiving your order.

To help us resolve the issue quickly, please include:

• Your order number

• A description of the problem

• Clear photos showing the issue

Once we review the claim, we may offer a replacement or refund at no additional cost to you.

Lost Packages

If your package appears to be lost in transit, be sure to get in touch with us as soon as possible.

We will work with our fulfillment partner and shipping carrier to investigate the issue. If the package is confirmed lost, we will arrange a replacement or refund where appropriate.

Refunds

Approved refunds will be issued to your original payment method. Processing times may vary depending on your bank or payment provider.

Shipping charges are generally non-refundable unless the refund is due to an error on our part or a manufacturing defect.

Order Cancellations

Orders may be canceled or modified only before production begins. Since our products are custom-made, orders cannot be canceled once they have entered production.

If you need to make changes to your order, be sure to get in touch with us immediately after placing it.

Contact Us

If you have any questions about your order or need assistance with a return or refund request, please contact us at:

Email: sqs.support@gmail.com

We are committed to making sure you receive a quality product and a positive shopping experience.